Shipping policy
At Lumoraa, we are committed to delivering your Haircare essentials safely and on time.
📦 Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods (sales, festivals), processing may take slightly longer.
🚚 Shipping Time
Standard Delivery: 3–7 business days (depending on your location)
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
📍 Shipping Locations
We currently ship across India.
At the moment, we do not offer international shipping.
💰 Shipping Charges
Shipping charges (if applicable) will be clearly displayed at checkout before payment.
Any ongoing free shipping offers will be mentioned on the website.
🔎 Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email.
You can track your order status using the provided tracking details.
📦 Incorrect Address / Failed Delivery
Please ensure your shipping address and contact details are accurate.
Roselle Beauty is not responsible for delivery delays or non-delivery due to incorrect or incomplete address information provided by the customer.
❗ Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
Natural disasters
Courier partner issues
Remote location deliveries
We appreciate your patience in such cases.
📩 Need Help?
For any shipping-related queries, feel free to contact us at:
lumoraacare@gmail.com